June 2025 — Present
IT Consultant
Transport NSW · Sydney
- Operated and maintained Microsoft Intune MDM/MAM environment for 1,000+ endpoint fleet - managed compliance policies, configuration profiles, app assignments, and OS update rings to ensure continuous fleet health and compliance.
- Administered Azure AD / Entra ID and on-premises Active Directory owned user/group lifecycle, RBAC role assignments, security group provisioning, Hybrid Azure AD Join, and Group Policy configuration across business units.
- Managed the Airlock Digital application whitelisting platform - processed OTP approvals, maintained allow lists, and updated control rules to enforce endpoint application security policy.
- Handled 200+ ServiceNow tickets monthly across Incident, Service Request, and Change Management queues maintained SLA adherence, accurate CMDB documentation, and timely resolution across all priority levels.
- Supported a large-scale Windows 11 Migration across multiple business units diagnosed Intune enrolment failures, hardware compatibility issues, and GPO conflicts, reducing backlog through structured troubleshooting and root cause analysis.
- Authored and ran PowerShell scripts to automate endpoint provisioning tasks, hash file collection, and compliance reporting - reducing manual operations.
- Delivered Level 2 escalation support for endpoint management, identity access, and application deployment incidents ensuring minimal disruption to business operations.