June 2025 — Present
IT Consultant
Transport NSW · Sydney
- Administer user profiles via Microsoft Intune in line with NSW Government security and compliance standards.
- Manage Azure Active Directory groups for users, devices, and security — including access provisioning and policy updates.
- Deploy applications through Intune, ensuring accurate configurations and timely delivery to endpoints.
- Resolve migration-related issues across hardware/software compatibility, network access, and policy enforcement for Windows 11 migrations.
- Manage incidents and service requests through ServiceNow with documented resolution.
- Provide L2 escalated support and remote desktop administration for end-users.